Effective Date: 15th of June, 2026
Welcome to AutoLeap UAE (“AutoLeap”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile services, book appointments, request roadside assistance, or communicate with us.
1. Information We Collect
Personal Information
We may collect the following information:
- Full Name
- Email Address
- Phone Number
- WhatsApp Number
- Vehicle Information (Make, Model, Year, Registration Number)
- UAE Location Information (for roadside assistance and vehicle pickup)
- Billing Address
- Service History
- Payment Information
Automatically Collected Information
When you visit our website, we may collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process service bookings
- Schedule maintenance and repairs
- Arrange vehicle pickup and delivery
- Provide roadside assistance
- Process payments
- Send booking confirmations
- Provide customer support
- Improve our website and services
- Send promotional offers (with your consent)
- Comply with legal obligations
3. Vehicle Information
To provide automotive services, we may store:
- Vehicle registration details
- VIN (Vehicle Identification Number)
- Service records
- Maintenance history
- Inspection reports
- Repair records
This information helps us provide accurate diagnostics and future service recommendations.
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Remember preferences
- Analyze website traffic
- Measure marketing performance
You may disable cookies through your browser settings, although some website functions may not operate properly.
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Service technicians
- Vehicle recovery partners
- Roadside assistance providers
- Payment gateways
- Government authorities when legally required
- Insurance companies when requested by the customer
All third-party providers are required to protect your information.
6. Payment Security
Payments may be processed through secure third-party payment processors.
AutoLeap does not store complete credit or debit card information on its servers.
7. Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain service records
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
8. Data Security
We implement reasonable technical and organizational safeguards to protect personal information against:
- Unauthorized access
- Alteration
- Disclosure
- Destruction
However, no internet-based system can be guaranteed 100% secure.
9. Marketing Communications
With your permission, we may send:
- Service reminders
- Maintenance alerts
- Promotions
- Special offers
You may opt out at any time using the unsubscribe option or by contacting us.
10. Your Rights
Subject to UAE laws, you may:
- Request access to your data
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw marketing consent
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Children’s Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
14. Contact Information
AutoLeap UAE
Email: info@autoleap.ae
Phone: +971 55 204 4457
Website: https://autoleap.ae
For privacy-related inquiries, please contact us using the above information.